Question: On return on investment, the case study stated that human resources practices' biggest challenge is creating more value and engagement in a multigenerational workforce. They

On return on investment, the case study stated that human resources practices' biggest challenge is creating more value and engagement in a multigenerational workforce. They believe that value and engagement will sustain the business through the best experience. Elaborate on the connection of the following and the impact on business sustainability. a. Employee Experience (EX). (7 Marks) b. Customer Experience (CX). (8 Marks) [Total: 15 Marks]

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