On the balanced scorecard the proper coupling could be: View the Video O financial - profit per employee, customer - credit rating, internal process - planning accuracy, and learning & growth - reporting accidents. O financial - customer service expense per customer, customer - response time per customer request, internal process - labor utilization rates, and learning & growth - ethics violations. O financial - profit per employee, customer - brand recognition, internal process - waste maximization, and learning & growth - training hours. O financial - flight efficiency, customer - retention and responsiveness, internal process - customer processing techniques, and learning & growth - employee retention