On the basis of your reading of the Eastern States Air Environment case study, pp. 26-27 in
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Question:
On the basis of your reading of the Eastern States Air Environment case study, pp. 26-27 in Ford & Sturman (2020), answer the following four questions:
What is the service product of the airline industry?
What were Rooney’s mistakes?
How could they have been avoided?
What now?
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ISBN: 978-1111879044
2nd edition
Authors: Rich, Jeff Jones, Dan Heitger, Maryanne Mowen, Don Hansen
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