On the space provided for, classify each performance measure. Write F (Financial); C (Customer); P (Process); or LG (Learning and Growth).

1.

_____1. Market share _____9. Number of vendors used

_____2. Earnings per share _____10. Cash flow from operations

_____3. Manufacturing cycle efficiency _____11. Employee training hours

_____4. Machine downtime _____12. Gross margin

_____5. Number of patents held _____13. Employee education

_____6. Employee suggestions _____14. Manufacturing downtime

_____7. Number of repeat sales _____15. Service response time

_____8. Levels of inventories held