Once you have determined which closing technique you will use, you should not deviate from that approach. 0a True Ob False Question 4 (1 point) If the summary close did not make the sale the salesperson should use the minor-points close technique. 00 Ob False True If a customer were hostile, the best close technique would be the alternative-choice. False Ob True Question 9 (1 point) If a customer relaxes and becomes friendly, starts asking questions and pulls out a purchase order form he is sending out positive buying signals. 00 b True False