Question: One financial service organization formerly measured its performance using only a single financial measure, profits. It decided to adopt a more balanced measurement approach by
One financial service organization formerly measured its performance using only a single financial measure, profits. It decided to adopt a more "balanced" measurement approach by introducing a P Scorecard:
Profits
Portfoliosize of loan volume
Process of processes meeting quality certification standards
Peoplemeeting diversity goals in hiring
Requirement
Evaluate the strengths and weaknesses of theP Scorecard."
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Part
This P scorecard is
balanced than a scorecard that uses only a single measure, but it has
It
does not have
has
causeandeffect linkages across each of its measures.
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