One financial service organization formerly measured its performance using only a single financial measure, profits It decided to adopt a more balanced measurement approach by introducing a 4P Scorecard (1) Profits (2) Portfolio (size of loan volume) (3) Process ( processes meeting quality certification standards) (4) People (meeting diversity goals in hiring) Evaluate the strengths and weaknesses of the 4P Scorecard

Question: One financial service organization formerly measured its performance using only a single financial measure, profits. It decided to adopt a more balanced measurement approach by

One financial service organization formerly measured its performance using only a single financial measure, profits. It decided to adopt a more “balanced” measurement approach by introducing a 4P Scorecard:
(1) Profits
(2) (size of loan volume)
(3) Process (% processes meeting quality certification standards)
(4) People (meeting diversity goals in hiring). Evaluate the strengths and weaknesses of the “4P Scorecard.”

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