Question: One of the problems in using customer complaint behavior to assess buyers' service expectations is that Blank______. Multiple choice question. managers usually do not respond

One of the problems in using customer complaint behavior to assess buyers' service expectations is that Blank______. Multiple choice question. managers usually do not respond to customer complaints so there is no record of the information managers often are more concerned with resolving the complaint than analyzing the essence of the problem it is extremely time consuming and is essentially dated by the time it is processed it is very costly to collect and process given the value of the information

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