Question: One of the problems in using customer complaint behavior to assess buyers' service expectations is that managers usually do not respond to customer complaints so

One of the problems in using customer complaint behavior to assess buyers' service expectations is that
managers usually do not respond to customer complaints so there is no record of the information
it is very costly to collect and process given the value of the information
it is extremely time consuming and is essentially dated by the time it is processed
managers often are more concerned with resolving the complaint than analyzing the essence of the problem
One of the problems in using customer complaint behavior to assess

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