One Stop is trying to improve registering for classes and surveys 1,500 students. They find the following quality issues and want to consider the dpmo's.

1. system is down or lags on heavy traffic days

2. drop down menus are cumbersome

3. hitting the "back" button removes your selected choices

4. multiple security DUO logins during the process

During a 1 week survey period, they find 27 complaints from these specific areas. What is the dpmo of this process?

Group of answer choices