Question: Online Express a new courier company is developing a new web-based delivery service that includes a web site, call centre and a shopping mall bases

Online Express a new courier company is developing a new web-based delivery service that includes a web site, call centre and a shopping mall bases retail kiosk network. They want to make sure they design the customer experience and services to be of the highest quality. Identify and describe four tools for service design that can be used in the Service Development Process to design the new service

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