Online Solutions, a software company, changed its pay structure from 3,400 job titles and 14 pay grades to a simpler structure with 1,000 jobs and 7 pay grades. The managers were then asked to choose pay levels that were based on the market. This is an example of

Multiple Choice

• delayering.

• benchmarking.

• decentralizing.

• forecasting.

• departmentalizing.

Henry has been transferred to another division inside his company to do the same job. He expects that he will have an increase in job responsibilities and a raise.

Group startsTrue or False

Opa is collecting information on the importance and frequency of use for the new technology system. She has convened several focus groups and has used three surveys. Using the reengineering process, which step is she in?

Multiple Choice

• identifying the process

• implementing the process

• auditing the process

• redesigning the process

• understanding the process