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* Customer relationship management (CRM) is a software that records in one place the extensive information necessary to understand a customer and their needs and expectations. are those who perform selling activities at the employer's location. add value to information and are focused on creating, using, sharing, and applying knowledge. It envolves involves persuading, influencing, and convincing others in ways that do not involve a purchase. representative interacts directly with a customer or prospective customer to present information about a product or service. Which of the following is the best approach to improving your self- image? Learn to develop a positive mental attitude. Maintain a clear focus on past mistakes. Spend time getting to know your competition. Spend time each day contacting your current customers. Develop a general level of knowledge on many topics. Strategies are prerequisites to tactical success, Tactics are techniques, practices, or methods. * True