Only b is correct in question 2, need help on a,c,d

below is the option: All the answers can only be used once, if answers already used in question 1 can't be use in question 2.

Indianapolis Pharmaceuticals Company (IPC) recently revised its performance evaluation system. The company identified four major goals and several objectives required to meet each goal. Kris Nordmark, controller of IPC, suggested that a balanced scorecard be used to report on progress toward meeting the objectives. At a recent meeting, she told the managers of IPC that listing the objectives was only the first step in installing a new performance measurement system. Each objective has to be accompanied by one or more measures to monitor progress toward achieving the objectives. She asked the help of the managers in identifying appropriate measures. The goals and objectives determined by the top management of IPC are as follows: (Click the icon to view the information.) Requirement 1. Propose at least one measure of performance for each of the objectives of IPC. ... Select the measures for each objective in Goal 1. 1. Maintain strong financial health. Objective: Measure: a. Daily cash balance b. Percentage increase in sales and income C. Return on investment or residual income or EVA Select the measures for each objective in Goal 2. 2. Provide excellent service to customers. Objective: Measure: a. Average delay from projected date of availability to actual delivery Average time from receipt of order to shipping b. C. Customer satisfaction surveys d. Percent of products returned by customers or amount of allowances for quality defects Indianapolis Pharmaceuticals Company (IPC) recently revised its performance evaluation system. The company identified four major goals and several objectives required to meet each goal. Kris Nordmark, controller of IPC, suggested that a balanced scorecard beu ting the objectives was only the first step in installing a new performance measurement system. Each objective has to be accompanied s in identifying appropriate measures. The goals and objectives determined by the top management of IPC are as follows: (Click the Average delay from projected date of availability to actual delivery Requirement 1. Propose at Average time from receipt of order to shipping Cost per unit Customer satisfaction surveys Daily cash balance Select the med Dollars (or percent of sales) spent on process improvements 1. Maintain st Objective: Number and dollar amount of exclusive supplier agreements a. Percent of sales from products less than two years old b. c. Percent of products returned by customers or amount of allowances for quality defects Select the mea Percentage increase in sales and income 2. Provide ex Return on investment or residual income or EVA Objective: a. b Average time from receipt of order to shipping O oo d