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368 Chapter Quick Quiz Answers 1:26:3 6:40 5.6.6.07.b: 8. a 9.b 10.C Exercises 1 Assume that your organization wants to hire now instructors for your project management Suppose that some current instructors do not meet these standards. Provide suggestions for course. Develop a lst of quality standards that you could use in making this hiring decision how you would handle this situation 2. Create a Pareto chart based on the information in the following table. First, croate a spreadsheet in Excel using the data in the table. List the most frequent customer problems first. Use the Excel template called paroto_chart.xls on the text's Companion website and check your entries so your resulting chart looks similar to the one in Figure B-Z If you need assistance creating the chart, search for videos describing how to create Pareto charts using Excel Frequency/Week 90 20 Customer Complaints Customer is on told too long Customer scts transferred to wrong run or cut off Service rep cannot answer customer's questions Service rep does not allow throng as promisod 120 40 3. To illustrate a normal distribution, roll a pair dice 30 times and graph the results. You are more likely to roll a 6.7 or 8 than a 2 or 12. To create the graph, use Excel or draw one by hand. Label the x-axis with the numbers 2 through 12. Label the y-axis with the numbers through 10. Fil in the appropriate grid for each roll of the dice. Do your results resemblea normal distribution? Why or why not? 4. Research the criteria for the Malcolm Baldrige National Quality Award or a similar quality award provided by another organization. Investigate a company that has received this award What steps did the company take to earn it? What are the benefits of earning a quality award? Summarize your findings in a short paper to management 5. Review the information in this chapter about Six Sigma principles and Six Sigma organizations. Brainstorm ideas for a potential Six Sigma project that could improve qually on your campus, at your workplace or in your community. Write a short paper describing one project idea and explain why it would be a Six Sigma project. Review and discuss how you could use the DMAIC process on this project 6. Research information on performing quality assurance using lean. How can lean be used on IT projects? How can you use karban cards, a lean tool to maximize customer value while minimizing waste