1. Operations and supply chain management are two different concepts. Critically discuss the definition of operations and supply chain management given by Jacobs and Chase (2014), and bring out the differences between operations and supply chain management using suitable examples. (5 marks)
2. Operations and supply chain processes can be conveniently categorized, particularly from the view of a producer of consumer products and services, as planning, sourcing, making, delivering, and returning. Describe the work involved in each type of process. (5 marks)
3. Below is an adaptation of the model of the Goods-Services Continuum. Use this theoretical model to explain the differences between each spectrum in the continuum and provide examples for each. (5 marks)

1. Operations and supply chain management are two different concepts. Critically discuss the definition of operations and supply chain management given by Jacobs and Chase (2014), and bring out the differences between operations and supply chain management using suitable examples.

2. Operations and supply chain processes can be conveniently categorized, particularly from the view of a producer of consumer products and services, as planning, sourcing, making, delivering, and returning. Describe the work involved in each type of process.

3. Below is an adaptation of the model of the Goods-Services Continuum. Use this theoretical model to explain the differences between each spectrum in the continuum and provide examples for each.
4. Different customers are attracted by different attributes and operations managers usually align their competitive positions based on the competitive dimensions that provide the most value to the customer. Describe at least three major competitive dimensions that form the competitive position of the firm