Operations and supply chains are often evaluated against four key performance dimensions or criteria. While important, this performance dimension is NOT typically one of the key performance criteria that managers (and customers) look for: O time or speed to delivery (market) O product quality O corporate social responsibility O flexibility of operations As a quality control inspector for ABC Office Products, Ronaldo pulled a sample of 500 staplers that ABC made and sold into various Staples locations throughout the USA. He was inspecting these staplers against certain material specifications. Each stapler should have 4 round rubber "feet" or discs to protect the surface that stapler is used on. Each should have a glossy black top that "snap fits" to a dark grey matte-finished base. The base aligns flat against a flat surface. Ronaldo is inspecting the of these staplers. O reliability quality. Functional quality conformance quality. O performance quality. Mapping business processes is an excellent way to analyze all the key relationships, flows, and activities within a business. It can serve many purposes including: O process mapping can define the boundaries of a process. In other words, it can show what is within scope and what is out of scope of a process. process mapping creates a common understanding of the content of a process. O process mapping can provide a baseline against which to measure the impact of improvement efforts. O All answers are correct Which of the following approaches to process improvement could be described as process benchmarking? O Employees at Ford purchase SUVs from an array of car manufacturers and take them apart to get design ideas for their next generation Explorer O A team from Miller Brewing meets with Toyota's Lean Implementation to get ideas on how to structure a Lean Implementation. Employees at XEROX take Six Sigma classes and utilize DMAIC to drive improvement in their "order to ship" processes to better compete against Canon. O Employees at Burger King watch "The Founder" movie that shows the early history of McDonald's and to learn their secrets for fast service. When considering the costs (fixed and variable) to operate a business, suppose a firm cannot make a profit regardless of output volume. Then, what formula below would accurately described what's happening? O VC > R. O VC > FC. O FC > VC. BEP > VC