operations management across supply chain chapter 8 case study solutions

. Tell mat they had many "exceptional" items to purchase that required special processin; These exceptions were not well documented Except for notification of when the orders were filled, there was little contact with the customers once the request for an order was submitted. Department performance was evaluated in terms of utilization and cost-the percentage of the staff time devoted to receiving and processing orders. Every buyer processed orders differently. For example, one buyer tended to place all orders on the last day of the week, while another worked on each order to completion as soon as it arrived. Orders were typically worked on in the order received without any consideration of urgency or importance. There were other issues, but Jane knew that she had enough to start devising a plan for change. The question was, where to start? Questions Jane is considering the application of lean services in this department to help her, she needs the following questions addressed: 1. What should the desired outcome objective) for this department be? How does the purchasing department create value? 2. Purchasing personnel feel that since Midwestern State University is a public rather than private, institution, they really do not deal with customers. What is your assessment of this view? Why? 3. What measures should be used to evaluate the performance of this department? 4. Evaluate the suitability of lean services in this department. 5. What lean tools and procedures would you suggest Jane introduce into this department? Why? CASE Westem Telephone Manufacturing Twelve Papof Case Study Three...docx Chapter Seven Pan...pdf Show all O ENG 3:21 AM TO 7/2020 . Tell mat they had many "exceptional" items to purchase that required special processin; These exceptions were not well documented Except for notification of when the orders were filled, there was little contact with the customers once the request for an order was submitted. Department performance was evaluated in terms of utilization and cost-the percentage of the staff time devoted to receiving and processing orders. Every buyer processed orders differently. For example, one buyer tended to place all orders on the last day of the week, while another worked on each order to completion as soon as it arrived. Orders were typically worked on in the order received without any consideration of urgency or importance. There were other issues, but Jane knew that she had enough to start devising a plan for change. The question was, where to start? Questions Jane is considering the application of lean services in this department to help her, she needs the following questions addressed: 1. What should the desired outcome objective) for this department be? How does the purchasing department create value? 2. Purchasing personnel feel that since Midwestern State University is a public rather than private, institution, they really do not deal with customers. What is your assessment of this view? Why? 3. What measures should be used to evaluate the performance of this department? 4. Evaluate the suitability of lean services in this department. 5. What lean tools and procedures would you suggest Jane introduce into this department? Why? CASE Westem Telephone Manufacturing Twelve Papof Case Study Three...docx Chapter Seven Pan...pdf Show all O ENG 3:21 AM TO 7/2020