Question: Operations managers use process maps to understand how firms make goods or provide services (how things are done). A benefit of process maps is that

Operations managers use process maps to understand how firms make goods or provide services (how things are done). A benefit of process maps is that they reveal inefficient and/or redundant activities. Eliminations of redundant activities (waste) and improvements in the firms existing activities are required for lean operations. Using your group activity from week 1 as your input, please complete the following tasks:

Draw a map of your firms customer service process.

Identify and define a problem that is causing inefficiencies?

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