operations profitable while at the same time keeping costs down and employees satisfied with their jobs. Over the years, Sheena has developed a somewhat different style

leadership in that she has become a "walk$-$about" manager, observing and assisting employees and other managers as necessary. She has also adopted a series of

contingency plans to provide for problem$-$solving for unforeseen circumstances, which have a tendency to occur at inopportune times.

Sheena Black is keenly aware that overall organizational function and her ability to provide leadership and effective decision making is dependent upon understanding the

various disciplines which have contributed to the field of organizational behaviour. She knows that the next several years will require some major changes not only in the

technology used by the company, but in the establishment of programs and initiatives to assist other managers and employees in overcoming workplace challenges. Sheer

has identified the following priorities she will need to address:

Empowering employees to enable them to assume greater responsibility and share decision making;

Facilitating an improved climate of quality and excellence to challenge competitors in the marketplace;

Developing a new style of leadership and management which will value diversity and respect individuals in a supportive type of environment; and

Carefully examining the whole realm of working conditions and devising strategies to create better job satisfaction and keep employee loyalty.

Sheena is also aware that training must become a major focus so that employees can develop new skills and managers can learn new ways of dealing with the problems o

combining technology and human effort.

One approach Sheena decided might have some merit in improving company effectiveness was to combine some forces which could improve productivity, job satisfaction

ultimate profitability. Some of these forces included:

Select one:

new rules and regulations to govern employee behaviour

empowering employees, and behaving ethically

hiring more managers to supervise technological development

downsizing, layoffs, and restructuring

major emphasis on efficiency and profitability only