OPMT $2298-$ Business Process Improvement

Mini Case $-$ Pencil Manufacturing Quality Improvement

The Production Manager of a pencil manufacturing company, Graphite Innovations Ltd$.,$ is concerned about the quality of their products and wants to identify key areas for improvement. He decided to implement a quality feedback system on the production floor. A summary of quality issues recorded over an eightweek period is shown below:

$\backslash$table$[[$Week$,$Pencil Type,Broken Leads,$\backslash$table$[[$Uneven$],[$Sharpening$]],$Printing Errors,Packaging Flaws$],[$Week $1,HB,||$I$||||$I$||,$IIII IIII,III,IIII IIII$],[$Week $1,2B,$IIIIII IIII,IIIII III,IIII,IIII III$],[$Week $2,HB,$IIII IIII,IIII III,II$,$IIII IIII$],[$Week $2,2B,$IIII III,III,III,II$],[$Week $3,HB,||$I$||||$I$||,$IIII IIII,III,$||$II$|$ III$|],[$Week $3,2B,|$IIII III$|,$IIII III,II$,$IIII III$],[$Week $4,HB,$IIII IIII,III,IIII,II$],[$Week $4,2B,$IIII II$,$II$,$II$,1],[$Week $5,HB,|$IIIII IIII,IIII IIII,III,III$],[$Week $5,2B,$IIII III,III,II$,$II$],[$Week $6,HB,$IIII II$,$III,II$,$IIII$],[$Week $6,2B,$IIII,II$,$I,III$],[$Week $7,HB,$IIII III,IIII,III,III$],[$Week $7,2B,$III,III,II$,$II$],[$Week $8,HB,$IIIII IIII,IIII IIII,IIII,II$],[$Week $8,2B,$IIII IIII,IIII III,III,$1]]$

Based on the gathered data,

What two problems should the Production Manager address first if he wants to decrease the number of complaints for HB pencils?

What two problems should the Production Manager address first if he wants to decrease the number of complaints for $2B$ pencils?

Provide a Problem Statement for the current situation in Graphite Innovations Ltd$.$

Your Answer to Questions $1$ & $2$ must include two different tools used in your analysis $($One must be Pareto chart and the other can be either a run chart or a consolidated check sheet$)$