Question: Opportunities to deliver customer value through total order performance occur in which five areas? O A. Quality, Cost, Innovation, Delivery, Reliability OB. Flexibility, Delivery, Quality,

Opportunities to deliver customer value through total order performance occur in which five areas? O A. Quality, Cost, Innovation, Delivery, Reliability OB. Flexibility, Delivery, Quality, Cost, Responsiveness OC. Innovation, Cost, Responsiveness, Quality, Reliability O D. Innovation, Cost, Quality, Delivery, Agility O E. None of the above Question 5 2 pts Which of the following describes potential downsides of focusing on customer service as opposed to customer success? (Check all that apply) A. Failure to understand what customers value. B. Inappropriate measurement of service performance. C. Potentially missing out on opportunities to create customer value by providing tailored services to key accounts. D. "Customer Success Promises" just look better in heavy frames on the walls in most company's hallways than "Customer Service Promises

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