What aspects should be considered in determining the appropriate salary for candidates who join the organization in mid-career? What short and long-term initiatives should be taken to ensure good teamwork and high motivation in the Sri City factory for years to come?

EXHIBIT 4 (CONTINUED) 4. Manager of Projects The projects manager is responsible for on-time completion of projects that directly impact the business. This position executes and monitors project activities according to a schedule with effective coordination involving the architect, contractors, and internal customers. The incumbent ensures that safe work practices are observed by contractors and that approved projects are executed within the budgeted cost and timelines to deliver all intended objectives. The challenge for this position is to manage contractors to achieve timely and flawless execution of projects. Efficient project planning and change management is required to ensure that projects satisfy delivery cost, quality, service, and safety criteria. This position identies and resolves operational problems, ensuring continuity of operations during the project execution stage. Key Accountabiiity: . Orr-Time Execution of Projects within Stipulated Timeiine and within Budgeted CostProvide effective project planning and engage stakeholders at all stages of the project. Effectively track cost and project timelines. . Quality, Safety, Cost and SENFCFFDII ow a structured change management process to achieve all desired results. . Managing Capital Expenditure ProcessIdentify capital investment requirements and develop capital expenditure proposals. . Contractor ManagementDene scope of work and performance parameters. Identify and select the right vendors and contractors. Ensure that agreements on compliance to organizational and regulatory norms are observed. Execute, monitor, and track adherence to schedules and compliance. Experience and Qualications: . Degree or diploma in mechanical or electrical engineering, followed by additional qualication or training related to project management; Experience managing projects in the fast-moving consumer goods or related industry . Seven to 10 years of experience in project site management role 5. Assistant Manager of Indirect Procurement The purpose of this position is to have a strong, indirect procurement professional who can engage with local stakeholders for all plant categories, including capital green-eld and brown-eld. and facilities management and services. The incumbent should understand the complete requirements, source competitive options for vendors and suppliers, coordinate and monitor the supply of goods and services to meet the requirement schedules, ensure the receipt of required quality and correct quantity at optimal costs, and provide best-in-class service for value-saving and value-added results. This job adds value and saving to the sourcing of indirect goods and services. Key Accountabiiity: . Good Quality and Vendor OptionsDevelop good quality and options of vendor from different sources such as available databases, other colleagues, stakeholders, industry Websites, and journals. . Stakeholder NeedsAnalyze stakeholder requirements using competent options of vendors and sourcing tools such as the seven-step sourcing method and digital tools such as reverse auction, eRFQ, and eRFl to obtain optimal costs for required quality, quantity as per allocation, packaging, and other criteria. as required. EXHIBIT 4 (CONTINUED) SourcingConduct sourcing and determine the right vendors for the required products and services. Follow up for timely production and delivery within the shortest time possible, bringing in value, cost savings, and value-added results. Achieve cost avoidance based on predetermined goals for each year. Problem ResolutionIdentify and resolve problems for product and service delivery. Interface with other departments to drive efciency. Efciency and SavingsEnsure early involvement to bring in more efficiency and cost savings. Value and SavingsManage stakeholder requirements to achieve results through best sourcing strategies and obtain required goods and services at optimal costs to derive value, cOst savings, and value-added results. Experience and Qualications: Postgraduate degree or diploma in materials management or engineering Other postgraduate degree or diploma with minimum 13 years of experience at sourcing and purchasing of capital equipment and other goods and services 6. Environment, Occupational Health, and Safety Manager The plant's environment, occupational health, and safety {EOHS} manager ensures that compliance to standards and guidelines is observed, including construction safety. The main challenge for this position is to instil safety habits and a safe work culture among contractors and employees, even if there is no direct reporting relationship. Colgate-Palmolive (India) Limited has a vision to produce world-class environment health and safety performance, with stringent EOHS standards and guidelines. The organization strives to create a safe workplace. This position ensures that compliance to regulations. the organization's standards, and the delivery of key performance indicators is followed. K ey Accountability: EOi-lS Assessments and ClosureIdentify workplace hazards and unsafe conditions and practices, with reference to company standards and regulations. along with property managers. Safe Working ConditionsCreate a culture of guidance and support by identifying and assessing gaps. Recommend changes in process and conditions. Provide technical knowledge to plant operation managers and company staff on mitigating risks. Education and TrainingEducate and train managers and shifts in-charge to ensure that they understand and comply with regulations, and train their peers and subordinates on following the company's health and safety policies, procedures, standards, and courses. Ensure that staff members understand and can perform their responsibilities regarding EOHS roles. Statutory Compliance and LiaisonPut in place a system for compliance of all current rules and regulations from an EOHS point of view. EOHS Professional DevelopmentGuide plant contractors and sub-contractors on carrying out their roles and responsibilities for EOHS compliance. Give continuous feedback to managers, team leaders, and other members on EOHS performance. Experience and Qualications: Graduate degree or diploma on safety in the workplace. with ve to seven years of experience EXHIBIT 4 {CONTINUED} 7. Manager of Operational Excellence (Factory Performance and Reliabillty Lead) Under the direction of the plant manager, this position is responsible for leading site-wide implementation of various management systems including autonomous maintenance, planned maintenance, continuous improvement, 58 and visual workplace, people capability, and production planning. During the pre-start-up phase, this position is responsible for developing workstation design and standard operating procedures to meet the operational excellence requirements. The goal is to achieve a high level of performance parameters and key performance indicators within a short time. The incumbent must be an effective and valuable member of the plant leadership team, to ensure delivery of business results in terms of productivity, cost efciency, quality, exibility, and reliability in all areas of the plant by engaging, training. and guiding operating teams in implementation of the management systems listed above. Key Accountability: . Operational Excellence through implementation of Factory Performance and Reliability Standards Develop an implementation plan aligned with the plant's capacity growth plan, operational strategy, labour strategy, and communication strategy. Secure alignment of the plant leadership. Develop roles and responsibilities. Develop systems to review and monitor key performance indicators. lConduct effective periodic management reviews to drive progress across all standards and areas. . 58 and Visual WorkplacePartner with the operations team to coordinate the implementation of the SS and visual workplace across all equipment, product lines, and general areas. Partner with the plant's EOHS and quality leaders to ensure alignment with those initiatives. . Effective Management and Shop Floor ReviewsEstablish a mechanism on a daily, weekly, and monthly basis. as appropriate, for plant performance reviews. . Autonomous Maintenance ProgressionDevelop and implement a step-wise plan for progress on autonomous maintenance. Ensure that roles and responsibilities are identied. operators are trained in requisite skills, small group activities are cenducted, and the autonomous maintenance key performance indicators are identified and reviewed, to ensure continuous improvement. . Planned Maintenance ProgressionPartner with the maintenance engineer to ensure that a comprehensive planned maintenance plan is in place, encompassing performance targets, roles, and responsibilities, spare part management, standardization of maintenance procedures, and a periodic review mechanism to drive effectiveness of planned maintenance. . Continuous improvementPartner with the plant manager to prioritize and select projects for the plant, ensuring a standardized implementation approach, coaching and training for continuous improvement of teams, and progress monitoring. Experience and Quallcatlons: . Postgraduate in industrial engineering, with at least ve years of relevant experience 3. Engineer or Senior Engineer of Utilities {Area Leader of Engineering} This role involves maintenance and operations of equipment installed at the facility. The incumbent is responsible to design and implement an effective maintenance program for the plant, consistent with the business deliverables. The main challenges for this position are achievement of high equipment reliability and uptime, effective spare parts management, and the understanding, preparation, and use of learning tools such as One-point lessens, kalzens, and root cause analysis for training technicians. EXHIBIT 4 {CONTINU ED} Key Accountability . Maintenance and Operation of Piant Equipment and Ensuring High Equipment Retiability and Uptime Establish equipment maintenance procedures including autonomous maintenance and planned maintenance, changeovers, data collection, housekeeping, problem solving, continuous improvement, training, and development as part of a work team. Analyze recurring issues and breakdowns and troubleshoot with original equipment manufacturers to improve equipment performance. - Development and Work on the SAP ModuieManage and maintain computerized maintenance systems, dene maintenance master data, design engineering stores, draw maintenance schedules, and monitor compliance. . Conrmed Availability of Toois, Change, and Spare Parts Required to Keep Production Running Develop a spare management pr09ram for plant equipment and machines. . Effective Changeover of EquipmentDevelop an effective changeover program and coordinate with upstream and downstream processes by working with and planning effective changeovers. Experience and Quaiitications: . Graduate, or preferably postgraduate, degree in engineering, with strong experience in plant maintenance systems and processes 9. Operations Manager The operations manager is expected to plan, direct, and monitor all production activities and services to meet the production schedules with optimum utilization of resources, ensuring product quality, EOHS norms, and equipment upkeep, while keeping costs and wastage at the lowest possible levels. The incumbent develops and implements manufacturing schedules and procedures and allocates labour and capital resources to maximize productivity. This position analyzes production, maintenance, and downtime records to identify and resolve problems for performance improvement. Interface is required with other functions, such as quality, commercial, logistics, planning, and human resources to drive supply chain efciency, to understand current and future product needs, and to develop plans, cost estimates, and schedules for integrating these needs into existing manufacturing activities. The operations manager plans, priontizes, and manages production-line maintenance or downtimes to minimize disruptions to manufacturing schedules. This position leads, directs, evaluates, and develops a team of supervisors who are responsible for various production activities, such as making, nishing, and other incidental activities. Key Accountahiiity: . Production PiansMeet all production plans while keeping a balance betWeen maintaining costs within budget and complying with quality and EOHS standards. Establish all shift production schedules. . LeadershipProvide visible leadership to drive operational excellence in regard to EOHS, quality, and factory performance and reliability. . Continuous improvementDrive continuous improvement to deliver targets on efficiency, EOHS, and quality performance. . Management of Team LeadersManage a team of front-line team leaders, area leaders, and associates, and coach and develop them to meet their goals. . Performance Management ProcessApply the performance management process for associates for guidance, people management, development, coaching, and feedback. . Operations TeamIdentify skill gaps and develop the skill sets of the operations team. . Work EnvironmentDevelop and maintain a congenial work environment. EXHIBIT 4 {CONTINUED} Experience and Qualifications: - Degree or diploma in engineering (mechanical, production, or electrical); MBA in operations or supply chain management . Eight to 12 years of experience in managing production activities in a medium to large manufacturing environments in a similar market segment (e.g., consumer goods, pharmaceuticals, food) 10. Team Leader of Tuftlng and Packing This position is responsible for effectively managing the production and maintenance activities for tufting and packing, with strong focus on plant safety and quality systems. The role involves managing the production and maintenance activities for the shift, along with managing the performance of shop floor associates. Key Accountability: . Shit? Production Output and Plan ComplianceDuring the shift, ensure compliance to procedures including autonomous maintenance, data collection, housekeeping, problem solving, continuous improvement, training, and development as part of a Work team. Analyze recurring issues and breakdowns and troubleshoot with engineering to improve equipment performance. . Safe Environment, Quality, Factory Performance, and ReliabilityConsistently focus on department key performance indicators with respect to a safe environment, quality, factory performance, and reliability, as well as asset effectiveness. Ensure that the quality of finished goods has consistently the lowest line rejection levels. Improve equipment performance and reliability. Develop a team-based approach to drive plant performance. . Enhanced People Capability and People FlexibilityMotivate the workforce to achieve business objectives. . Coordination with Materials, Quality, Technical, and Maintenance FunctionsIdentify and communicate issues and constraints regularly. . Cost Saving initiativesControl material variance, reduce line losses and wastages, and train people during the shift to achieve goals. Experience and Qualifications: . Diploma in engineering with ve to eight years of experience; Vocational training with approximately 15 years of experience . Experience in operations and manufacturing of toothbrushes, packing lines, or equivalent, vvorking in shifts 11. Team Leader of Moulding This position is responsible for effectively managing the shift production and maintenance activities in moulding (e.g., horizontal injection moulding, vertical injection moulding) with strong focus on plant safety and quality systems. The role involves managing the production and maintenance activities for the shift, along with managing the performance of shop floor associates. EXHIBIT 4 {CONTIN UED} Key Accountability: . Shit? Production Output and Plan ComplianceDuring the shift, ensure compliance to procedures including autonomous maintenance, data collection, housekeeping, problem solving, continuous improvement, training, and development as part of a Work team. Analyze recurring issues and breakdowns, and troubleshoot with engineering to improve equipment performance. . Sate Environment, Quality, Factory Performance, and ReliabilityDuring shift operations. consistently focus on department key performance indicators with respect to safe environment, quality, factory performance, and reliability, as well as asset effectiveness. Ensure that the quality of nished goods has consistently the lowest line rejection levels. improve equipment performance and reliability. Develop a team-based approach to drive plant performance. . Enhanced People Capability and People FlexibilityMotivate the workforce to achieve business objectives. . Coordination with Materials, Quality, Technical, and Maintenance FunctionsIdentify and communicate issues and constraints regularly. . Cost Saving initiativesControl material variance, reduce line losses and wastages, and train people during the shift to achieve goals. Experience and Qualification: . Diploma in engineering with ve to eight years of experience; Vocational training with approximately 15 years of experience - Experience in Operations and manufacturing in moulding or plastics related sectors, working in shifts 12. Area Leader of Tuftlng and Packing This position leads production and maintenance activities for tufting and packing operations, with strong focus on plant safety and quality systems. The role involves managing the production and maintenance activities (tufting and packing) to achieve defined production targets, along with managing the team's performance, including team leaders and shop oor associates. Key Accountability: . Standard Operating ProceduresEstablish standard operating procedures related to operation and maintenance of tufting and packing. - Autonomous Maintenance ProcessesEstablish autonomous maintenance processes for tufting and packing operations, and ensure 100 per cent compliance to the plan on an ongoing basis. . Continuous improvement initiativesDrive continuous improvement initiatives for tufting and packing operations and work toward institutionalizing these initiatives across various product lines and sections. - Sat'e Environment, Quality, Factory Performance, and ReliabilityDuring shift operations, consistently focus on department key performance indicators with respect to safe environment, quality, factory performance, and reliability, as well as asset effectiveness. Ensure the quality of finished goods has consistently the lowest line rejection levels. Improve equipment performance and reliability. Develop a team-based approach to drive plant performance. . Enhanced People Capability and People FlexibilityMotivate the workforce to achieve business objectives. . People ManagementSet goals for team members and manage their performance. - Coordination with Materials, Quality, Technical, and Maintenance FunctionsIdentify and communicate issues and constraints regularly. EXHIBIT 4 (CONTINUED) Cost Saving InitiativesControl material variance, reduce line losses and wastages, and train people during the shift to achieve goals. Experience and Qualication: Degree in mechanical or electrical engineering with seven to 10 years of experience; MBA in operations with one to three years of experience 13. Area Leader of Moulding This position is responsible for effectively managing all production and maintenance activities in moulding (e.g., horizontal injection moulding, vertical injection moulding), with strong focus on plant safety and quality systems. The role involves managing production and maintenance activities across three shifts. along with managing the performance of shop floor aSSOCiates. Key Accountability: Production Output and Plan ComplianceMonitor and perform mould preventive maintenance on site. Establish standards for daily or periodic inspection of moulds and ensure that moulds are ready for production. Ensure proper schedule of repairs, effective production management planning. monthly maintenance calendar, record keeping, and compliance. Establish equipment standards and procedures, including autonomous maintenance, data collection, housekeeping, problem solving, continuous improvement, training, and development as part of a work team. Analyze recurring issues and breakdowns and troubleshoot with engineering to improve equipment performance. Establish shift- to-shift coordination to ensure production output and plan compliance. Safe Environment, Quality, Factory Performance, and ReliabilityDuring shift operations, consistently focus on department key performance indicators with respect to safe environment, quality, factory performance, and reliability, as well as asset effectiveness. Ensure the quality of finished goods has consistently the lowest line rejection levels. Improve equipment performance and reliability. Develop a team-based approach to drive plant performance. Enhanced People Capability and People FlexibilityMotivate the workforce to achieve business objectives. People ManagementSet goals for team members and manage their performance. Coordination with Materials, Quality, Technical, and Maintenance FunctionsIdentify and communicate issues and constraints regularly. Track changes and spare parts inventory, and offer suggestions for the purchase of moulds. Identify and communicate equipment capabilities and constraints. Control material variance, reduce line losses and wastage, and train people to achieve goals. Cost Saving initiativesControl material variance, reduce line losses and wastages, and train people during the shift to achieve goals. Experience and Qualications: Degree in mechanical or electrical engineering with seven to 10 years of experience; MBA in operations with one to three years of experience EXHIBIT 4 {CONTINUED} 14. Area Leader of Operations and Systems This position is an effective and indispensable member of the plant team, with a collaborative relationship with colleagues and external stakeholders. The incumbent must collaborate with the operations team and managers to ensure process improvement and appropriate labour deployment. Primary responsibilities include oversight of investment modelling, debottlenecking of operations, performance management systems, variable pay scheme, training needs assessment, shop floor reporting systems, and management information systems. Key Accountability; - Labour DeploymentIdentify the operational labour requirements and ensure appropriate labour deployment. . Workplace DesignDesign the workplace, including worker, machine, and material placement, considering ergonomic factory performance and reliability standards. - Deboltlenecking of OperationsEnsure that operations Work smoothly on a continuous basis and help the team Understand schedules and interdependence of activities. . Loss Allowance Reduction ProgramsStudy and implement loss allowance reduction programs. . Variable Pay SchemeFormulate an appropriate variable pay scheme for the plant. - Skill Gap AnalysisPerform skill gap analysis and training needs assessment for team members. - implementation of Systems Functional Review PlanEnsure effective implementation of a systems functional review plan and train employees for its use. . Daily ReportsStudy work contents and create a template for daily reports to indirect operations team members. - Visual WorkplaceDesign and implement a visual Workplace, along with the factory performance and reliability coordinator. . Materials Planning ProcessProvide assistance in the materials planning process. . Temporary High or Low Labour Requirement PeriodsDesign a scheme for dealing with temporary high or low labour requirement periods. - Efciency, Housekeeping, and Behavioural AspectsCondUct training related to efciency, housekeeping, and behavioural aspects. . investment ScenariosModel investment scenarios to determine and compare conventional and new technology for current and future investments. - Annual Budgets and Mid-Year ReviewsTake part in annual budget and mid-year reviews, preparation, and analysis. Experience and Qualications: . Graduate degree in engineering, preferably MBA in industrial engineering, supply chain, or operations . Two to three years of experience in operations or manufacturing Note: eRFQ = electronic request for quotation; eRFl = electronic Request for Information; MBA = master of business administration; 3 = INR = Indian rupees. Source: Company documents. COLGATE-PALMOLIVE: DETERMINING A SALARY OFFER Professors Zubin R. Mulla and L. Gurunathan wrote this case solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. This publication may not be transmitted, photocopied, digitized, or otherwise reproduced in any form or by any means without the permission of the copyright holder. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Business School, Western University, London, Ontario, Canada, N6G ON1; (t) 519.661.3208; (e) cases@ivey.ca; www.iveycases.com. Our goal is to publish materials of the highest quality; submit any errata to publishcases@ivey.ca. Copyright @ 2020, Ivey Business School Foundation Version: 2020-05-06 On March 2012, Aditya Singh, head of compensation for Colgate-Palmolive (India) Limited (Colgate- Palmolive) was poring over five resumes placed in front of him. He had been asked to determine appropriate pay scales for the five candidates so that the hiring process could be completed. Singh knew that the decision had ramifications far beyond the salaries of a few employees. The giant corporation, which was well established in India, had opened various other plants in the past, but the new toothbrush factory in Sri City had just started operations. COLGATE-PALMOLIVE SRI CITY PLANT Colgate-Palmolive was the most trusted brand in India and a leading fast-moving consumer goods (FMCG) company. Its wide-ranging sales and distribution network and strong manufacturing base supported the oral care business across the country. It was the market leader in the oral care segment. With a market share of 57.8 per cent in toothpaste and 42.1 per cent in toothbrushes, Colgate-Palmolive was in a comfortable financial position, with gross revenue for fiscal year 2012 of