ops management for sustainability q2 please refer to case study

A global leading chemical company aimed to define a global digital operations strategy that would help them to be a first mover and leverage the potential of digital operations, increasing efficiency while improving customer service performance. Their operations strategy covering manufacturing and supply chain, developed concepts to implement the strategy, scanned the market for viable applications and piloted them together with their clients and the technology provider in lighthouses. Subsequently they support their clients in the global roll-out phase to ensure a successful implementation. Their comprehensive strategy covers topics such as horizontal integration and full transparency along the extended supply chain as well as digital manufacturing topics such as predictive maintenance, augmented reality and big data process optimisation. The transformation of this global leading chemical company created a great momentum and mind-set change in the organisation and helped to achieve operational benefits like lower inventories and increased efficiency in operations. With an aid of a diagram, illustrate and discuss by provision of examples the categories of operations transformation