Options I II III IV

Problem 4-3 Complete a service blueprint for each of the following banking transactions. Use the service actions listed In the tables below each name of a transaction. a. Make a savings deposit using a teller. I Teller prints out receipt and hands to customer II Teller checks cash or check and enters amount III Lunch and rest breaks are managed based on waiting lines IV Cash is counted and reconciled with transactions Arrive and fill out deposit ticket Hand teller cash Wait in line if necessary or check and deposit ticket. Receive receipt Customer actions line of information Leave Teller greets customer. (Click to select) Contact person(s) icki selecti | Click line of visibility Account is Backstage contacts automaticallyI IV updated line of internal interaction Cilc kto selecienp oee Schedules are set weekly. Support are paid b. Apply for a home equity loan. I Service rep forwards application to loan committee II Loan committee meetings are scheduled III Service rep asks for necessary documents and checks to see if customer qualifies Loan committee evaluates application and makes a decision to approves or not approve loan IV Greets service Telis service Arrive and wait in rep and follows rep type of loan line if necessary. to cubicle Customer signs for loarn Customer actions line of information anted Customer leaves Service rep greets customer and leads to Service rep fills out necessary paperwork Service rep indicates approval date Contact person(s) cubicle line of visibility Customer is informed of decision. Backstage contacts ctl line of internal interaction orderauanted we.ly Forms are 1Loan rates are Support periodically