Problem $4-3($Static$)$

Complete a service blueprint for each of the following banking transactions. Use the service actions listed in the tables below each name of a transaction.

a$.$ Make a savings deposit using a teller.

I Teller prints out receipt and hands to customer. III Lunch and rest breaks are managed based on waiting lines.

II Teller checks cash or check and enters amount. IV Cash is counted and reconciled with transactions.

b$.$ Apply for a home equity loan.

I Service rep forwards application to loan committee. III Service rep asks for necessary documents and checks to see if customer qualifies.

II Loan committee meetings are scheduled. IV Loan committee evaluates application and makes a decision to approve or not approve loan.

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