Organizational Behavior Case Study Please Answer 33-34-35-36 Thank You so Much

Jason, Tom and Jerry work at Boom-Box, a call center. Jason is a team manager, and Tom is his assistant manager. They are good friends, and Jason lets Tom run the team. Jerry is Tom's subordinate and one of Jason's most experienced team members. The team has good rapport with one another, and it is common to have the team celebrate a teammate's birthday at the office. Being a customer service company, Boom-Box's corporate culture strongly encourages team building as a policy and believes team rapport and happy staff are the comerstones to providing excellent customer service. It was during an especially hectic workday when Tom was making yet another round of cash collection from the team to buy a birthday cake for a teammate that trouble started between Tom and Jerry. Jerry was hard at work trying to deal with an especially difficult customer. He was having some trouble trying to understand the customer's thick accent. To add to his troubles, Tom walked by and wanted him to fork out his contribution money tight then. Tom said, "This is the second time I'm walking by and you are the last person in the team to pay up. How many times do you want me to ask you for money?" Jerry snapped back, "I'm on the phone with a customer! I'll talk to you later!" Tom walked away. Later, during a scheduled break, Tom told Jerry off for being disrespectful to him in front of the team. This led to a heated argument that almost ended in a fight. When Jason found out, he quickly convened a private meeting between Tom and Jerry to iron out the issue amicably. Unfortunately, it got out of hand with Tom storming out of the meeting room, accusing Jason of not taking his side and challenging Jerry to a fistfight as he left. This challenge was overheard by other call center workers, and the matter was soon brought to the attention of the deputy vice president of the division. After a disciplinary hearing, Tom was fired. Jerry was disciplined and was passed over for promotion the next two years. Jason was never promoted and resigned as team manager four years later. 33- Apply the three components of Attitude to Tom. Justify your answer by giving quotes from text. (15 points) 34. Explain the personality traits presented in the Big Five Model, then state which traits best describe each of Jason, Tom, and Jeff (15 points) 35- Identify two variable pay plans that best fit Boom-Box and support your choice with appropriate clarifications. (10 points) 36- Do you think employees at Boom-Box interact as a work groups or work teams. Explain the difference between work groups and work teams to justify your answer. (10 points)