Question: Organizations that value autonomy when managing their IT services may have trouble implementing the ITIL framework unless they secure organizational buy-in by highlighting an improved

Organizations that value autonomy when managing their IT services may have trouble implementing the ITIL framework unless they secure organizational buy-in by highlighting an improved service quality vision versus focusing on specific ITIL processes (Jntti & Cater- Steel, 2017; Mller & Lichtenberg, 2018). ITIL V3 (2011) defines a set of processes organized around the service lifecycle. ITIL V4 (2019) however is not prescriptive regarding processes. ITIL 4 describes principles, concepts and practices. This includes key activities and essential inputs and outputs for each practice, but not detailed process specifications. Debate the statement: ITIL 4 is not prescriptive regarding processes? (Your deliberation should focus only on incident and problem management).

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