Question: ORGANIZING ACTIVITY (CASE) CASE 2: Fleur Creations Inc is a well-known chain of department store offering various types of products under one roof. The company
ORGANIZING ACTIVITY (CASE) CASE 2: Fleur Creations Inc is a well-known chain of department store offering various types of products under one roof. The company owns fifty stores in various parts of the country. Each store is placed under the charge of a manager who is allowed to run their stores autonomously de deciding about the products which may be promoted, appointment of staff, ways to handle customer complaints etc. As these managers have a deeper knowledge of the local situations, it enables them to take these decisions effectively keeping in view the local circumstances and consumers needs. This approach helps to improve customer service and at the same time serves to boost morale and increase the job satisfaction of the store managers as it empowers them to innovate and use their initiatives. In the context of the case: 1. Identify and explain the policy followed by Fleur Creations Ltd. To run their stores successfully. 2. Also, give any three points highlighting the importance of the approach followed as identified in (1). 3. List any two values that Fleur Creations Ltd wants to communicate to its employees.
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