our first client for the day is Mr Thompson, a client who has a hearing impairment. Mr Thompson has received support from your organization for several months and is satisfied with the services provided. Today, he approaches you with concerns about the cost of a support service for assisting individuals with a hearing impairment to engage with social activities that he wishes to explore. Mr Thompson is worried about how this service may affect his financial situation and seeks clarification on the associated costs. However, during the conversation about the cost of the new support service, you realize that there has been a misunderstanding regarding the eligibility criteria for this service, and Mr Thompson does not meet those criteria. He becomes upset and frustrated when he learns that he may not be eligible for the service he was interested in. Plan your communication approach with Mr Thompson.How can you overcome these constraints? Describe how you can use: 1. communication strategies 2. communication techniques