Overall Cool has been a leader in efficient 8: responsible manufacturing. However, the team noticed many Defects & complaints cropping up over the last few months. Here are some of the issues which Cool Inc. was facing a) In the production department - Lot of time was wasted on cleaning the rust from the Tarnished Iron. b) One of its Long-Term Customers Magic Pastries were complaining that the Pastries were getting spoilt. c} Coming to Packaging 8: Storage Department, they were many com plaints of damaged products being deiivered due to improper packing. Apart from this the company was facing various other issues like they were still using old machinery which was considered inefficient in today's world. Additionally, there was no proper procedure or step by step process for the manufacturing and packing prooess. Operators were not trained on a Standard Documented Process. On the whoie, Cool inc. was facing a lot of problems. Hence the management felt the need to hire a Six Sigma Black Belt to help them reduce the Defects 1' Complaints and resolve the underlying issues. Cool Inc. had about 6 months to improve their processes or they would lose a lot of their existing Customers due to these issues