Overview

As an operations management professional, you will be asked to examine companies operational processes, identify performance gaps, and recommend quality-driven strategies that will cut costs, increase profits, and enhance differentiation. In this assignment, you will practice these skills in the evaluation of Axons quality improvement efforts. This exercise will help you prepare for Milestone One, due in the next module.

Prompt

View the video Quality at Axon (available through the MyOMLab link on the left-side navigation).

Imagine you are the operations manager for Axon. You have been tasked with conducting an analysis of the companys quality improvement initiatives. Compose a short paper that addresses the following:

1. Evaluation: What processes and activities would you investigate? What questions should be asked?
2. Recommendations: What recommendations would you make to Axon to reduce defects and increase yield?
3. Analysis: What does Axon do to promote a quality culture and utilize Six-Sigma? How is their product unique?

In your response, be sure to discuss each of the following six topics and how they relate to this company:

• Total Quality Management (TQM)
• Process Control Six Sigma
• Quality Culture
• Cost of Quality
• Response
• Systems Approach to TQM

What to Submit

Your paper must be submitted as a 5- to 7-page Microsoft Word document with double spacing, 12-point Times New Roman font, and one-inch margins. Any citations should be formatted according to APA style.