Overview: CH$.10$ & $11$ Reflection Questions

After reading Chapters $10$ and $11,$ complete the reflection questions below. There are $5$ questions, choose $4$ to answer. Each question should be answered in full$-$sentences, paragraph format and provide in$-$depth details that fully answers each question.

Questions That NEED to be Addressed

CH $10$:

What are three unique managerial challenges associated with running events?

Research shows that fewer people are volunteering than in previous years. As an event manager, how would you obtain volunteers?

What factors motivate volunteers and how can managers address each of these motivations?

CH $11$:

$4.$ Review the elements of the customer service plan. Which step do you think is most important to sport and recreation organizations and why? What are some potential consequences for not executing the customer service plan effectively?

$5.$ Think about a sport or leisure event that you have recently attended. Using the elements of the Scale of Event Quality in Spectator Sports $($SEQSS$)$ page $223,$ assess that event and evaluate your level of satisfaction and loyalty. Would you go back? Why or why not?