1. Padmina wanted to be sure that the changes she had recently overseen stayed in place. She created a bonus system to reward those who followed the new procedures. From the perspective of Lewin's model of change, this is an example of:
   1. Unfreezing
   2. Moving
   3. Changing the status quo
   4. Refreezing
   5. Skunkworks
2. What are the steps involved in the organizational change process?
   1. Decide on the change to make, identify the obstacles, introduce the change, and evaluate.
   2. Assess the need for changes, decide on the change, and evaluate.
   3. Assess the need for change, introduce and manage the change, identify and overcome obstacles to the change, and evaluate.
   4. Use benchmarking to compare performance, implement the top-down change, overcome obstacles, and evaluate.
   5. Use benchmarking to compare performance, implement the bottom-up change, overcome obstacles and evaluate.
3. Managers can use all of the following to measure the success of the change, except:
   1. Benchmarking
   2. Changes in marketing share
   3. Changes in profits
   4. Changes in competition
   5. Changes in the ability of managers to meet their goals.
4. Which of the following is the first step in the organizational change process?
   1. They must decide on what the ideal future state of the organization would be
   2. They must assess the need for change
   3. They must decide if the structure should be changed
   4. They must engage in planning how they can best create the ideal future state.
   5. They must identify sources of resistance to chang
5. Recent research has suggested that all of the following are essential elements for managing change in unionized environments in Canada, except:
   1. Creating an effective system for resolving day-to-day grievances
   2. Creating a jointly administered education process
   3. Creating a jointly developed strategic vision for the organization
   4. Creating a non-traditional problem-solving method of negotiating collective agreements
   5. Creating a way to threaten power relationships.
6. The first four steps of Kotters' model of change relate to Lewin's concept of which of the following?
   1. Unfreezing
   2. Moving
   3. Refreezing
   4. Dreaming
   5. Destiny