Page Layout References REW view Calib 11 . cDAAB el T Normal YU H-1 1 No Spaci... Heading 1 Heading 2 Subtitle Subtle Em... Styles Title Font Paragraph 10 11 12 1114 115 16 COVID-19: Implications for Business The impact of the coronavirus (COVID-19) is being felt by all businesses around the world. Leaders are navigating a broad range of interrelated issues that span from keeping their employees and customer safe, shoring-up cash and liquidity, reorienting operations and navigating complicated government support programs. The ubiquitous face mask does more than protect against viral spread; it also changes the way we look at one another-and thus symbolizes the mystery of customer behavior in the pandemic. To help organizations to understand the implications of this pandemic on their business, analyse the changes taking place in the homes of consumers, on their phones (online shopping habit), and in stores English (Canada)