Pam is preparing a positive response to a routine request from a potential client who is interested in project pricing, services provided,

and consultant availability.

What advice would you give Pam as she prepares her response? Check all that apply.

Show sincere interest in the request and person.

Use an inductive approach to organize your response.

Highlight specific answers to the recipient's questions.

Form messages are sometimes used to respond to requests for information. Which definition best describes form messages?

Form messages are efficient ways of ignoring client requests.

Form messages are unrealistic responses.

Form messages are efficient ways of responding to recurring messages.