"Part 1 - Create a memo that will inform all CSN students about the temporary closing of the Henderson Campus for the remainder of the semester. Information that needs to be shared is as follows: Campus will be closed February 21, 2020 - May 31, 2020

Henderson students will be reassigned to classrooms on the Charleston campus

- Days and times of classes will remain unchanged

- New class locations will be posted on a special web page located on the CSN website. The (fantasy) link to the page is www.henderson (links to an external site.) CSN campus closing.edu

- There will be FAQ's on the website

- There will be a chat room on the website

- Affected students will receive complimentary bus passes for Feb, March, April and May

Part 2 - You are the manager of a Verizon store. One of your customers (Miss Young) purchased a Samsung cell phone 45 days ago. The customer does not like the phone and wants to return the phone or exchange it for another model that costs less. You have a return policy that clearly states returns must be done within 10 days of purchase. Write the customer a letter and handle the problem."