Question: Part 1 - Failsafe : What are the potential fail points indicated for Fueled Supplements on its service blueprint and the service standards it could

Part 1 - Failsafe: What are the potential fail points indicated for Fueled Supplements on its service blueprint and the service standards it could implement to address these? (See details on the Case Overview.)

Potential Fail Point

Service Standard to Implement

Too many customers for shopping to be comfortable/ Wait time to enter the boxcar to shop

Part 2 - Add Tangibles: What are tangibles that Fueled Supplements could put into place at each indicated tangibles spot to support its branding and service quality? (Each tangibles marker refers to the activity directly beneath it in the column.)

Tangibles

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