Question: Part 1 : Recall your recent attempts to communicate effectively. Discuss one situation during which you were successful and another during which you failed (

Part 1: Recall your recent attempts to communicate effectively. Discuss one situation during which you were successful and another during which you failed (at least initially). Explain the reasons for both the success and the failure after you have read Chapter 4.
Part 2: Discuss a situation wherein you attempted to exert upward influence (over a superior, boss, parent, etc.). What approach did you use? Explain the outcome. Would you use the same approach again? Why or why not?

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