PART 1. TRUE OR FALSE (10 Marks) Direction: Read the statements and identify whether True or False. ( 10X1 Mark =10 Marks) 1- Lateral Communication is a kind of communication basically and naturally flows from bottom Employees to top management. 2. Verbal communication: is that which is spoken. Such as Face-to-face conversations, group discussions, counseling, interview, radio, television, calls. 3. When communicating with employees, managers must be clear about what they want and expect. 4- Leadership is the ability to guide or influence followers or other members of an organization. 5- Culture has an important impact on how individuals understand the impact of their behavior and make decisions about their actions. 6- Politics arise in organizations because of conflicting interests, Limited resources and uncertainty in decision making. 7. Provide a release for emotional expression is one of the Characteristics of the organizational culture. 8- Verbal Communication is the information communicated without being spoken. Such as body language. 9. Managers should create a positive organizational culture through helping employees learn and grow in their jobs and careers. 10- People may misrepresent themselves in situations of high insecurity or uncertainty