PART 2: COMMUNICATE A TIME-BASED TASK

STEP 1: Review the scenario and email message from your manager. Also review the to-do items that need to be completed and their deadlines in the chart below.

Goal	Task	Due Date	Status
Inform customer	Email Renee Colon	Monday	To do
Inform relevant departments	Contact Accounts Receivable (AR)	Monday (end of day)	To do
	Contact Shipping	Monday (end of day)	To do
Refund customer	AR issues refund to customer	Tuesday	To do
	AR does not charge for replacement	Tuesday	To do
	AR send confirmation to customer	Tuesday	To do
Ship replacement package	Package is expedited	Wednesday	To do
	Tracking info sent to customer	Wednesday	To do

STEP 2: Based on this information, you will need to communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has what task and the time frame for completion.

Select an appropriate tool from the following list to communicate this message to your colleagues. Explain why this would be an effective tool for this purpose.

Tool Options (Select one):

• Chat message (e.g., Slack, Microsoft Teams)
• Email (e.g., Microsoft Outlook)
• Video Message (e.g., Webex, Zoom)
• Text message (e.g., Android of iOS text messaging)
• Voicemail (e.g., Conference phone, cell phones / smartphones, Google Voice)

Tool Selected
Why is this an effective tool for the purpose of the message?

STEP 3: Use the following template to construct your message. Format it appropriately for the tool you have selected. If you selected a video message or voicemail tool, provide a written transcript of your message below. Your message should be limited to no more than 12 sentences or 200 words.

TEAM MESSAGE TEMPLATE

STEP 4: Review your message and make edits to ensure that:

• It clearly identifies who has what to-do item and by what time it needs to be completed.
• It emphasizes important points.
• It uses professional language and tone appropriate for internal communication with coworkers.