Part $2$: Presenting the Communication Strategy and Protocols

This part of the assessment is a Role Play Activity.

In this Role Play Activity, you are required to present the developed communication strategy or protocol to groups of at least three people.

To complete this part of the assessment, you will need,

$1.$ Three volunteer who will role play client representative, coworker $1,$ coworker $2$

$2.$ Video camera or a mobile phone with video and audio recording capabilities

$3.$ Policies and procedures handbook of the organization you choose.

Follow the steps below to complete this activity. Ensure that you read all the steps carefully before proceeding.

Instructions:

$1.$ Locate the Observation Checklist $1\mathrm{.}1$ Assessor$$s Use Only in the following pages.

The Observation Checklist outlines skill requirements that you will need to demonstrate during the role play activity. Review all the skill requirements in this checklist before starting the role play so you can prepare.

$2.$ Your supervisor or endorsed observer must be present as you complete this task at the service.

$3.$ Assign roles to the volunteers a presenter, a client representative, and a co$-$worker representative.

$4.$ Present the developed communication strategy and associated protocols to the client and co$-$worker representatives.

$5.$ The presentation should include the following elements:

$$ Introduction: Introduce the purpose of the presentation and provide an overview of the communication strategy and protocols.

$$ Communication Objectives: Clearly define the communication objectives that the strategy aims to achieve.

$$ Target Audience: Identify and describe the diverse range of clients and co$-$workers the strategy will cater to$.$

$$ Messaging and Channels: Explain the key messages and the most effective communication channels identified to reach and engage the target audience.

$$ Content Creation: Discuss the content guidelines developed for various communication materials, emphasizing inclusivity and cultural sensitivity$.$

$$ Feedback Mechanisms: Describe the mechanisms established to gather feedback from clients and co$-$workers, highlighting the importance of open communication and continuous improvement.

$$ Crisis Communication Plan: Present the crisis communication plan, outlining the protocols and procedures for handling potential communication crises or sensitive situations.

$$ Implementation Timeline: Share the created timeline for implementing the communication strategy and associated protocols.

$6.$ After role$-$play, allow time for discussion and constructive feedback from other participants. Feedback from volunteers should be obtained regarding strategy's effectiveness in addressing their diverse needs and expectations, feasibility and practicality of the proposed protocols in a diverse work environment.

$7.$ Encourage participants to ask questions, seek clarifications, and engage in meaningful discussions during and after each presentation.

$8.$ Facilitate discussions among the participants after each roleplay presentation, encouraging reflection on the strengths and areas for improvement of the communication strategy and protocols.

$9.$ Emphasize the importance of considering diversity and inclusivity in communication strategies and protocols.

Note: Assessor should provide clear instructions and guidance for both the development and presentation parts of the task.

do role play by $3$ participants