Part $2$: Simulation Performance measures:

The tableau bellow represents the data gained from a time study of the operations at the Bank of

Purdue. The objectives of the observations are to re$-$organize event data and calculate performance

measures.

$1.$ Re$-$organize event data:

$1)$ Event data in Customer view

$2)$ Event data in Calendar view

$2.$ Calculate the following:

$1)$ Production performance

$2)$ Total Time in the System

$3)$ Average Total Time in the System

$4)$ Total waiting Time in the Queue

$5)$ Average Total waiting Time in the Queue

Direct observation $($Event view$)$ at the Purdue Union Bank

Time Customer

number Process

$0$ Bank opens $$ Teller Idle

$01$ Arrives $-$

Start service on Customer $1$ Teller Busy

$7\mathrm{.}451$ Departs service $$ Customer $1$ leaves $-$ Teller Idle

$8\mathrm{.}212$ Arrives $-$

Start service on Customer $2$ Teller Busy

$9\mathrm{.}183$ Arrives $$ Customer $3$ waits

$12\mathrm{.}384$ Arrives $$ Customer $4$ waits

$18\mathrm{.}262$ Departs service $$ Customer $2$ leaves

$3$ Start service on Customer $3$ Teller Busy

$22\mathrm{.}545$ Arrives $-$ Customer $5$ waits

$26\mathrm{.}303$ Departs service $$ Customer $3$ leaves

$4$ Start service on Customer $4$ Teller Busy

$32\mathrm{.}284$ Departs service $$ Customer $4$ leaves

$5$ Start service on Customer $5$ Teller Busy

$37\mathrm{.}446$ Arrives $-$ Customer $6$ waits

$42\mathrm{.}247$ Arrives $-$ Customer $7$ waits

$44$ End observations