PART 5 AND 6 ANSWER REQUIRED ONLY ORIGINAL PLEASE

1. According to the business plan, the organisation would like to deliver great customer service by providing training sales staff to provide after sales product support. Activity Objecti Resour Procedure Respons When Budge (What is tove ces ible be done?) (Why will (Where (How will it person we do it?) will it be be done?) (Who will done?) do it?) Train To multi It will be Deliver Retail 31 sales staff skill done training outlet August | house. to provide retail across all programs managers Addition after product the 150 sales staff and retail resourc product to outlets. es support. improve availabl the level e but a of after busines sales S case product support require As a manager you need to develop and manage your marketing plan to align with the business plan. Develop a marketing plan where you break the overall activity into small tasks, timelines and responsibilities assigned for each task and milestones, is the best way. Include implementation, monitoring, reviewing of the plan covering how you will handle complex complaints and system problems that lead to poor customer service. In your marketing plan, ensure you address these points below on how to: 1. develop and manage organisational systems for quality customer service 2. develop and review plans, policies and procedures for delivering and monitoring quality customer service 3. implement policies and procedures to ensure quality customer service 4. solve complex customer complaints and system problems that lead to poor customer service 5. monitor and assist teams to meet customer service requirements 6. develop, procure and use human and physical resources to support quality customer service delivery