Question: Part A 6. Describe two methods for improving the yield of a process (i.e., taking it to a higher sigma value). 10. Marcos Pizza Palace

Part A

6. Describe two methods for improving the yield of a process (i.e., taking it to a higher sigma value).

10. Marcos Pizza Palace is plagued by delivering the wrong pizza, or delivering it late. (a) What should Marcos first step be in order to improve its process? (b) Why?

13. Explain how Five-S can help an organization in pursuit of TQM.

Part B

3. Explain how to evaluate decisions in a total quality environment.

4. Describe the PDCA cycle.

11. Describe the scientific approach to decision making and problem solving.

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