Part A- Case Study Analysis Student is required to develop a strategic plan for Bayside call center with respect to the following points. The plan must address the below points: F"? F Frame #9519 Background and research relevant to the plan (Environmental scan) Legislation, regulations and codes of practice, including the intellectual property that must be considered for your strategic plan Objective, strategies and priorities Ftoles and responsibilities Performance indicators Timetrames Consideration of co-operative ventures Cost-benefit and risk analysis What experts you would consult and why How you will monitor and evaluate the implementation of the plan and make refinements as appropriate How you will review the effectiveness of planning process and identify opportunities for improvement SWOT and PESTLE must be included in the plan Part B Practical Demonstration Student must demonstrate the plan to the board of directors and hence they should prepare a presentation on the strategies. Student must demonstrate how these strategies will benefit the organization. The trainer will complete an observation checklist and it will form part of the evidence gathered for this unit