Question: PART A: DEVELOP CONTINUOUS IMPROVEMENT POLICY AND FORMS Read the following email and then complete the tasks that follow: To: You From: Gavin Stead (..d@cbsa.com.au)

PART A: DEVELOP CONTINUOUS IMPROVEMENT POLICY AND FORMS Read the following email and then complete the tasks that follow: To: You From: Gavin Stead (..d@cbsa.com.au) Date/time: Monday 9:32 a.m. Subject: Weekly Team Meeting To You, I have an important task for you. Our organisation prides itself on its key values including a strong commitment to quality, customer service, innovation and excellence, sustainability and a satisfied workforce. However, there are no formal systems or processes in place for continuous improvement to ensure that the company meets its overall vision and values. Based on this I would like you to develop a Continuous Improvement Policy that can be utilised to address the following issues: An average of two client complaints are received each month. Complaints generally relate to the following themes: Customer service staff are unable to provide adequate service advice. At times customer service staff are not friendly. There can be lengthy wait times on the telephone to discuss services or chase up appointment scheduling. Sometimes there are differences between appointment

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