PART A: RESEARCH AND ANALYSIS o begin this part, read the following email and its attachment, then complete the tasks that follow. To: Adrian Russo (adrian.russo@cbsa.com.au) From: Gavin Stead (gavin.stead@cbsa.com.au) Date/time: Monday 11:29 a.m. Subject: Strategic Changes Attachment: Strategic Plan.docx Good morning Adrian, I have an important task that I would like you to undertake. Recently the CBSA board released its strategic objectives for the year. I have attached these with this email for your reference. You should also review the organisation's Business Plan. While profit has kept stable over the last few years, it is hoped that the new strategies will increase profitability. The need to relocate to less expensive premises (saving $30,000 per annum), and to undertake increased recruitment to cope with the expected new business are major operational changes required by the organisation. These operational changes need to occur so that the organisation can remain viable in an ever-increasing competitive market. It is anticipated that while there will be some cost savings in making the change, there will also be costs involved including: Adding new staff members - anticipated cost is $300,000 Upskilling existing staff - $100,000 Consulting with experts - $50,000 Communication throughout change with key stakeholders - $60,000 Office relocation - $50,000 - $60,000 I want you to manage these changes in a professional manner using a change management process. Kind Regards, Gavin Stead