PART A

i$)$ Critically evaluate the existing operations functions within the organisation and the role of the operations manager within the organisation. $($Note: I would expect you to evaluate current practices and evaluate them in the light of standard practices within the industry that the organisation is in and how well$/$badly does this organisation align with the industry standards$).$

ii$)$ Draw a Process Chart for the organisation showing how customers are processed through operations within the organisation. Critically discuss how the Process Management should be planned in the organization to achieve operational excellence. Support your answer by illustrating:$-$

Process analysis and improvement

Inventory management

Scheduling operations

Purchasing and supplier management

iii$)$ Identify if the organisation is implementing any Lean processes. If it is$,$ then critically evaluate what benefits it is bringing to the organisation and IF NOT then critically evaluate how implementation of lean management could benefit the organisation. $($Extra credit would be provided for use of examples$-$table etc$).$