Part A: Individual Analysis

Step $1.$ Read the scenario that follows and the

accompanying exhibits associated with the

termination of a customer service representative.

Then follow these steps to ensure that the

termination is carried out appropriately:

The first step is to investigate the situation to make

sure the supervisor's claims are true. Whom will

you contact? What questions will you ask? What

precautions should you take to ensure that your

investigation is confidential and legally appropriate?

Ensure that the necessary documentation is in place

based on the discipline policy and your expertise as

an HR manager.

Exhibit $12.1$